What support options do you offer?

We offer 2 support levels – Standard and Enterprise.
Standard Support

  • Hours of Coverage – Weekdays 9 am – 5 pm EST;
  • One business day response time by email;
  • Online chat, phone, and email;
  • Premium Support

Hours of Coverage – Weekdays 7 am – 7 pm EST, Weekends 9 am – 5 pm EST;

  • Online chat, phone, and email;
  • Dedicated Slack channel;
  • Dedicated Customer Success Manager;
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