- Billforward FAQs
- General
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General
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Getting Started
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Technical
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Integrations
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Flexcheck
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Privacy and Data
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Accounts
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Subscriptions
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Products
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Rate Plans
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Invoices
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Coupons
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Credit
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Dunning
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Payments
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Payment Methods
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Refunds
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Marketplace
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Tax
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Trials
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Time
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Usage
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Arrears
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Roles
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Notifications
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Aggregation
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Salesforce
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Webhooks
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Testing and Integration
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Contracts
What support options do you offer?
We offer 2 support levels - Standard and Enterprise.
Standard Support
- Hours of Coverage - Weekdays 9 am - 5 pm EST;
- One business day response time by email;
- Online chat, phone, and email;
Premium Support
- Hours of Coverage - Weekdays 7 am - 7 pm EST, Weekends 9 am - 5 pm EST;
- Online chat, phone, and email;
- Dedicated Slack channel;
- Dedicated Customer Success Manager;