What support options do you offer?

We offer 2 support levels - Standard and Enterprise.

Standard Support

• Hours of Coverage -  Weekdays 9 am - 5 pm EST;
• One business day response time by email;
• Online chat, phone, and email;

Premium Support

• Hours of Coverage -  Weekdays 7 am - 7 pm EST, Weekends 9 am - 5 pm EST;
• Online chat, phone, and email;
• Dedicated Slack channel;
• Dedicated Customer Success Manager;